St Patrick's Green Visitor Policy

We are delighted to inform you that there is now government support for more access to visit loved ones, and children may also now visit. However, due to the emerging scale of the metropolitan outbreak, our Covid Steering Committee have reconsidered our visitation policy as outlined below. Whilst these changes may only be temporary, we believe they are important and necessary at this time to protect the safety and wellbeing of everyone associated with our villages. 

All visitors and team members who have travelled to Victoria in the previous 14 days (from 11 June 2020) will be denied entry to St Patrick's Green.

You will be denied entry if you have visited one of the following COVID-19 hot spots or case locations:


Changes as of 22 July 2020:

  • To allow full screening to be enforced, all visits are to take place during reception hours: from 9.00am - 5.00pm Monday to Friday, and 9.00am - 1.00pm on Saturdays and Sundays. 
  • All non-essential outings for residents are strongly discouraged and any proposed outing requires a COVID safe plan which will need to be agreed in advance with the Director of Care and Services. A Plan for Safe Private Outings Form must be completed before and after the outing. 
  • All visits within aged are will be moderated. A Choice of Visitor system has been introduced to limit the number of people entering the aged care home. Residents are required to nominate 2 (two) people who are permitted to visit once on any given day, for no more than 1.5 hours.
  • All visitors are required to wear a mask (including children). If you cannot wear a mask because of physical condition then visits may be arranged in the Family Lounge separated by a sneeze guard. Exceptions around visitor limits can be supported for residents in palliation or requiring medical assistance. 

Importantly, visitors, aged care staff, health workers, volunteers and anyone else entering a residential aged care facility will still not be allowed to enter the facility if they have not had the 2020 flu vaccine. There may be some exemptions, as outlined in the Australian Government’s Flu Vaccination Requirements for Aged Care Facilities (PDF). 

All visitors to the aged care home must complete the entry screening process at our reception before entering. Our protocols for entry screening have changed and are detailed below. 

St Patrick’s Green Visitor and Outing Protocols

1. Visitors should not be anyone who:

  • is unwell, or has respiratory symptoms, even mild, should be excluded from the facility
  • has a fever (37.5 degrees or more);
  • has returned from overseas in the last 14 days;
  • has had contact with a person with COVID-19 in the last 14 days;
  • has travelled to a COVID-19 hot spot in the last 14 days (an up to date list is shown on our website and will be shown at reception upon arrival);
  • has been in Victoria in the last 14 days;
  • has been in the Liverpool, Campbelltown, Camden, Wingecarribee and Wollondilly local government areas in last 14 days; and
  • has not had the 2020 flu vaccination (unless it is unavailable to you or you have an exemption)

2. All visitors must:

  • wash or sanitise hands before entering and leaving the facility;
  • stay 1.5 metres away from residents, staff and other visitors where possible;
  • avoid communal spaces;
  • only visit during reception hours 9.00am and 5.00pm Monday to Friday and 9.00am to 1.00pm on Saturdays and Sundays (or by alternate arrangement in exceptional circumstances);
  • Only visit a resident in the resident’s room or on the Village Green.  The Family Lounge meeting area will be re-opened for any visits where a resident does not want the visit to be in their room. The Family Lounge meeting room will need to be booked on our website;
  • ensure the resident has no more than two (2) visitors at a time, including doctors;
  • visits are not to exceed 1.5 hours and only one visit will be permitted on any given day.(exceptions will be made for palliative care and special clinical needs);
  • ensure that if they wish to visit the resident in their room, they have prior agreement with the resident and confirmed in writing with the village administration they are the residents nominated persons. Until further notice each resident will only be permitted to have two nominated persons.  A nominated person may be a child, however, if the nominated person is unable to wear a mask (adult or child) the visit must take place in the Family Lounge areas where a sneeze screen is in place. The nominated persons may change after 14 days or by arrangement with the Director of Care and Services. The Choice of Visitor (nominated person) form is attached.
  • Wear a face mask at all times when in the village and in the resident’s room. Face masks must be supplied by the visitor. Reception will have a limited supply of masks available to purchase via EFTPOS only. The price and availability of masks may change depending on our stock. For clarity no visitors will be allowed on an aged care floor or in the village green without wearing a mask. Information about wearing masks is attached to this letter.

3. On arrival at the village we ask all visitors who are nominated persons to report to reception for mandatory screening and sign in. This includes the requirement to take and record your temperature. During the sign in you will be prompted to confirm the floor you wish to visit, once this is done you will be provided a four (4) digit lift passcode which will allow you to access the desired aged care floor and a printed visitor pass. Please wear the visitor pass at all times for benefit or our employees. Please note the lift codes will be changed from time to time.

4. Visitors must produce valid confirmation of flu vaccination as part of the screening process. This can be kept on file after the first visit. From May 1 2020, this requirement is law and includes children.

5. If, for any reason, you are unable to successfully complete the entry screening process due to not having a current flu vaccination you will be required to remain outside the front door.

6. Once you have signed in and received your lift passcode, sanitised your hands thoroughly and make your way to the main lift and enter the code.

7. A maximum of four people can people travel in a lift at any time provided 1.5m distancing is practiced.

8. Upon arriving on the floor, all visitors are to sanitise their hands again then make their way directly to the resident’s room on the agreed path of travel. All visitors are to remain in the resident’s room.

9. If, during the visit, you wish to go outside please use the main lift and avoid passing though ground floor common areas wherever possible. This means making your way as directly as possible either to the village green or past reception to the main village entry. Please do not linger in the common spaces or corridors on the ground floor.

10. At the end of your visit please return to reception and sign out.

For the ongoing safety of all residents, staff and visitors we insist that these protocols be followed but if you have questions please do not hesitate to contact us.  

Book an Online Video Chat


If you can't make it to the village, why not book in a video call with a loved one instead? This won't take place the village, and you can make this call from the comfort of home on your computer, phone or tablet. 

Click here to Book an Online Video Chat